British Tax Office will implement the largest Speech Analytics solution in Europe for 2021

3 August 2021

Speech analytics company Xdroid, headquartered in Mechelen, and with R&D offices in Budapest, has been awarded a project for Her Majesty’s Revenue and Customs (HMRC), the Tax Office in the UK through partner Capita and it’s UK distributor Avoira.

This will allow the british tax office to analyze over 30 million calls per year, helping them to understand more accurately why customers are contacting and to spot customer behavior patterns. HMRC will also be able to better assess the effectiveness and compliance of their internal processes and how well their colleagues are meeting customer needs and managing conversations. As well as increasing efficiency and productivity, it will help the tax office to deliver better customer service in the future.

#SpeechAnalytics #Xdroid #HMRC # DigitalTransformation #TaxOffice #ContactCenterAI

British Tax Office will implement the largest Speech Analytics solution in Europe for 2021

The Autonomous Municipal Company for City Education in Antwerp (ASGO) deploys Cloud Access Management solution at 172 locations

Synguard implements an overall cloud solution for access management at 172 locations of the Autonomous Municipal Company for City Education in Antwerp.

3 December 2021

Care Home De Zilvervogel in Rekkem is moving into a temporary rest home building of Symobo during its renovation works

Care Home De Zilvervogel in Rekkem needed to undergo intensive renovation works. During these works, Symobo is providing a high-quality and comfortable home for about 20 residents.

17 November 2021

Xdroid signs partnership with CAT Technologies in Argentina

Business Process Outsourcer CAT Technologies (Argentina) and Speech Analytics provider Xdroid are pleased to announce they have entered into a strategic partnership, incorporating Xdroid’s speech solutions to CAT’s next-generation contact center technology services.

15 November 2021

The City of Ghent signs a 7-year framework agreement with Syntegro for its Workforce Management

In April of this year, the city of Ghent signed a 7-year framework agreement with Syntegro for the implementation of a Workforce Management solution.

7 November 2021

The very first modular student house in Belgium is here!

On behalf of KU Leuven, Symobo built 60 student rooms in the heart of Leuven, fully equipped with sanitary facilities and kitchens, and finished before the start of the academic year.

13 October 2021

Port of Genk: Integrated security system contributes to customer security and a more efficient way of working

Port of Genk has experienced enormous growth in recent years. A good controlling system and more effective closure of the company was therefore more than just a necessity.

Dutch National Road Transport Agency (RDW) switches to Genesys Cloud with its Customer Contact Center

As of today, the telephony platform of the Customer Contact Center of the RDW runs in the cloud.

1 October 2021

New in our portfolio: Bungalow Park Sunclass Sonnevijver

Since June 7, 2021 we can call ourselves the proud owner of the Sonnevijver bungalow park in Rekem.

7 June 2021

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